How can we improve BYU LEARNING SUITE?

Include "REPORT ABUSE" Feature in Messaging

Many of us have seen abuse of the messaging system. This can include everything from people making irrelevant small talk in a chat for the entire class down to students being bullied because of political affiliation. There are cases of students arguing and name calling in a class message thread. These things are certainly and abuse of the system and can be an abuse of individuals. Online abuse is serious and abuse of the system is annoying. It should be reported properly. Reporting would include a notification to the professor and possibly to LS admin.

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    Anonymous shared this idea  ·   ·  Admin →

    17 comments

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      • Mitchell Clingo commented  · 

        I have had one student promoting their business through the messaging system several times this semester, even though the professor has asked him to stop. Reporting an individual should also potentially carry weight of banning them from posting in the messages for a suspension period (say 1 month).

      • Dallin commented  · 

        I think this would be a great option and would not only allow students the flexibility to opt out of surveys, but hopefully it would also encourage professors to teach and require proper survey sampling techniques other than convenience sampling which produces biased results. Great suggestion.

      • Addy Klein commented  · 

        I agree, the surveys are super annoying. Especially when they have nothing to do with the class that the survey was posted in.

      • Eric commented  · 

        Please make a policy against mass survey spamming. This is especially prevalent in the Marriott School where students are required to survey consumers. Students will send surveys through the messaging system and it is extremely annoying. The semester isn't over and I already have received 37 survey emails!

        Maybe you could allow students to opt out of the ability to receive surveys. When students want to survey the class they are not allowed to select "all students" but they select a new option called "survey students" and the email would only go to classmates who have not opted out of taking surveys.

      • Anonymous commented  · 

        Some students spam or electronically abuse other students. Adding an option to the filter settings to specifically block or filter messages from certain students would be appreciated.

      • Anonymous commented  · 

        Certain classes tend to have a lot of spam email or gigantic message threads that are at times unrelated to the course material. Enhancing the current filter system (which only allows either a complete filtering from every class/student, or not at all) to optionally filter out messages from a specific class would be appreciated.

      • Mohit Khattar commented  · 

        Learning Suite messages often start to discuss one thing and end up talking about the most random things. Most often, messages are irrelevant for the majority of the class.
        It would be nice to have a way for a user to leave these group messages so that they don't have to deal with constant annoyance once a group message has been created.

        PS: Not sure if deleting/archiving the message does something like that. If it does, how about changing the 'Delete' button to something like 'Delete and Leave message' or something more informative?

      • Phil A. commented  · 

        Sometimes people just are chatting or posting unnecessary messages on the messaging system, which go to ALL the students in the list.

      • Breanna Lambert commented  · 

        This and reporting people who are trying to sell something in Learning Suite messages would be good.

      • Brandon commented  · 

        Hey LS, my post on "opting out" of conversations was somehow merged with this request to be able to "report abuse". I do not intend to advocate a "report abuse" button, rather, I believe one should simply be able to OPT OUT of receiving notifications or even messages from unwanted conversations. Please distinguish between these two different options.

      • Brandon commented  · 

        Prevent trolls and small talk from corrupting your feed and notifications by being able to opt out of such conversations.

      • Anonymous commented  · 

        I've been on the receiving end of this--and I agree that maybe messages should have a flagging feature or 'opt out' from individuals, etc. However, students who need to contact one another in classes for group projects, study groups, etc. often do not have each other's emails--and sometimes do not want to share them. LS messaging is an attractive alternative.

      • _____________ commented  · 

        I would love to opt-out of a several classes notifications. One reason is that the professor does not use learning suite to communicate but the students in the class blow up the mail-box trying to schedule everyone for meeting up to study for a test. Excess notifications are annoying when you have no intention to study with 10-20 people who trying to coordinate their schedule.

      • Jon Giesey commented  · 

        Lots of classes never use the LS messages feature but provide a tempting avenue for fellow students to spam others with requests to take endless Qualtrics surveys for other classes, annoying freshman looking for people with plans for the weekend, etc. Spam that no ones cares about but we're forced to look at thinking it might actually be something important.

        It would be awesome if Learning Suite had an option in the Messages tab to only allow messages to be received from professors or TA's to ensure that only *relevant* messages get through. Please. Think of our collective sanity.

      • Matthew Beck commented  · 

        Please, Please make this change an option. It is incredibly irritating to constantly get notifications from a few jokesters holding the rest of our inboxes hostage.

      • Anonymous commented  · 

        Sometimes, someone will start a conversation that has no importance to me, but everytime there's a new post I get the red message notification at the top of the page, and I never know if it's something that I actually want to look at or if it's just the same old conversation that doesn't concern me. There should be an option to stop notifications of new posts on individual message threads.

      • Josh Cooper commented  · 

        In a class of hundreds of kids, I see stuff like this filling up an entire message which is just annoying:

        "Trolling... trolling... 1,2,3..."

        Seriously?

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